FAQ's

Size + Fit
How do I know what size hat I need?
While the hat world measures sizes in centimeters, we prefer to measure in inches. Grab a seamstress measuring tape or something that does not stretch, Measure from the center of your forehead all the way around your head and voila! Use your size in inches to select the right hat size for you. Our sizes range from SMALL, MEDIUM, to LARGE. Our hats have a plush elastic band that fits like a dream and can accommodate a range of sizes.
- Small / / 22 inches or less
- Medium / / 22 to 23 inches
- Large / / 23 inches or more
If you are between sizes, we suggest sizing up. All orders include milliners felt tape to help your hat fit more snug if needed.
How do I know if my hat fits correctly?
- You want your hat to fit snug, but not too snug to where it is uncomfortable. If your hat feels too tight to where it is uncomfortable, it is too small.
- If your hat moves when you shake your head left to right, it is too big.
- All our hats are shipped with felt milliners’ tape that you can stick under the hat band for a snugger fit. We suggest placing the tape under the hat band before removing the film on the sticky side to test the fit first.
- Place the tape in the back, or from and back of the hat to see how much more snug you want it. Some people just need a piece in the back, and some prefer a piece in the front and back for an even snugger fit.
Shipping & Returns
How do I make a return?
Not your favorite? We’re not mad.
- Free shipping on returns for up to 2 hats, 2 hat boxes and 4 scarves.
- Returned items must be unworn and undamaged with all tags intact.
- Returns must be made within 14 days of original purchase.
- A restocking fee of $10 will be deducted from your return credit.
- Gift cards, scarves and sale items are final sale.
To begin a return, email hello@sissylight.com for instructions.
How do I make an exchange?
Want to try a different look? Easy fix.
- Free shipping on exchanges for up to 2 hats, 2 hat boxes and 4 scarves.
- Exchange items must be unworn and undamaged.
- Exchanges must be made within 14 days of original purchase.
- Exchanges and discounted items are final sales.
Email hello@sissylight.com for exchange instructions.
Care
How should I store my hat?
We suggest store your hat with the brim flipped up in one of three ways:
- Lay the brim down on a flat surface
- Flipped upside down with the crown down on a flat surface
- Hanging on a flat wall
Can I change the shape of my brim?
Yes, you can mold the shape of your brim. All our hats come with the brims flipped up, so they do not get damaged during shipping. So, most of our hats can be worn with the brim flipped up or flipped down easily.
To shape your brim more specifically, go out in the sun with your hat and pinch/bend the brim to mold it into your preferred shape—the sun warms the straw and allows for more play when molding. The more you bend and play with the brim, the more shape it will take. You can also try steaming your hat as well.
Contact
Still have questions? We're happy to help! Please email us at hello@sissylight.com and we will get back to you!
☼ WANDER INTO THE LIGHT AND SWAY INTO THE SUN ☼
☼ WANDER INTO THE LIGHT AND SWAY INTO THE SUN ☼
☼ WANDER INTO THE LIGHT AND SWAY INTO THE SUN ☼